Help & support

Everything we have for getting unstuck, gathered in one place.

Where to look

Answers to the questions we get most often about plans, compliance and getting started.

Free printable logs and planners, plus a requirements one-pager for your jurisdiction.

Email the team directly. We're small and we read everything.

How we store your family's records, and how to export or delete them.

1
Check the FAQ first
Most questions about billing, plan limits and compliance checklists are already answered there.
2
Note what you were doing
The page you were on, the student involved, and what you expected to happen all help us reproduce it.
3
Email us
Send it to the support address with those details attached.

Email the team and we'll pick it up. We don't run a phone line, and we won't promise a response time we can't keep.